Refund policy

At Good Wishes 365, you will love your purchase! If you are not completely satisfied with your order, a hassle-free return policy is offered to ensure your shopping experience is smooth and enjoyable. You can always contact for any return question.

 

Eligibility for Returns:

The store has a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any claims for wong/misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on store part are covered at store's expense. However, as an exception, orders placed between December 24 and January 1 have an extended return window, that is return within 34 days. 

To be eligible for a return, your item must be in the same condition that you received it, unworn unwashed or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that are misprinted, damaged, altered, or missing parts for reasons not due to store's error will not be accepted. Final Sale items cannot be returned or exchanged.

 

Return Process:

1. Initiate a Return: To start the return process, please contact our store's Customer Service team at [email protected] with your order number and reason for return as well as photo attachment. To make the return process faster, you can use self-serve returns to submit product return requests directly in our online store. Please follow the following steps for self-serve returns.

Log In: You need to log in to the customer account by clicking the new customer accounts (account.goodwishes365.com). Enter your email address and receive a six-digit verification code to access your account.

Submit a Return Request: Once logged in, you can select the order you wish to return. If the order has multiple items, you can choose which items to return.

Provide Details: You will need to select a return reason and can add a note for your store if you wish.

Submit the Request: After filling out the necessary information, you click 'Submit request'.

Receive Instructions: If your return request is approved and requires shipping, they will receive an email with shipping instructions and a return shipping label.

Return the Product: After the product is returned, you will receive a refund based on your return policy.

Please note that returns will need to be sent back to the facility unless you have received damaged or defective items.

If your return is accepted, we’ll send you a confirmation email, as well as instructions on how and where to send your package. Items sent back to Good Wishes 365 without first requesting a return will not be accepted.

2. Package Your Return: Once approved, securely pack the item(s) in the original packaging (if possible) and include the return slip provided.

3. Ship the Return: Use the shipping label or ship the package with a carrier of your choice to the address provided in the return approval email.

For customer-initiated returns, customers are responsible for arranging and paying for return shipping. You may use any reliable postal or courier service and should retain proof of shipment until your return has been processed. If the return is due to our error, such as receiving an incorrect, damaged, defective, or misprinted item, we will provide an appropriate solution. In most cases, you will not be required to return the item. When a returned shipment is received an automated email notification will be sent to you. If facility isn't used as the return address, you would become liable for any returned shipments you receive. 

 

Return Methods

Customers may return eligible items using one of the following methods:

1. By Mail

Return the item using a postal or courier service to the return address provided in your return approval email.

2. Local Drop-Off (Turku, Finland)

Customers located in or near Turku, Finland may choose to return their item at our local drop-off location by appointment only.

Please contact us at [email protected] to arrange a convenient date and time before visiting. The exact drop-off address will be provided once your return request has been approved.

 

Refunds:

Refund Options

Once your eligible return has been approved, you may choose one of the following refund options: refund to original payment method or refund as store credit.

1. Refund to Original Payment Method

If you choose to receive a refund to your original payment method, please note that processing times may vary depending on your bank or payment provider. Once your return is received and inspected, you will be notified via email. If approved, a refund will be issued to your original payment method within at least 10 business days.

• Please note that the original shipping costs are non-refundable.
• For international orders, any customs duties and taxes are non-refundable.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If you haven’t received a refund after the designated processing time, please check your bank account again or contact your credit card company; it may take some time before the refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

2. Refund as Store Credit

Receive your refund instantly as Good Wishes 365 Store Credit, allowing you to shop again without waiting for bank processing times.

As a thank-you for choosing Store Credit, you may receive a bonus Gift Card of up to €20, depending on the value of your return. The maximum bonus is €20 per order.

Bonus Gift Cards are non-refundable, non-transferable, and cannot be exchanged for cash.

Eligible return value	Bonus gift card
€50–99.99	€10
€100+	€20 (maximum)

Late or Missing Refunds: 

If you haven’t received a refund after the designated processing time, please:

• • Check your bank account again.
  • Contact your credit card company; it may take some time before the refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact Good Wishes 365 at [email protected].

 

Non-Returnable: 

• • Original shipping cost
  • Unclaimed items
  • On sale items
  • Gift cards
  • Personalized or custom-made items

 

Exchanges:

We want you to be happy with your purchase. If your item isn't quite right, we offer one exchange per order within 30 days of delivery for eligible items.

You may exchange your item for a different size, color, or style, provided that the item is unworn, unwashed, unused, with all original tags attached, and in its original packaging.

For customer-initiated exchanges, customers are responsible for:

• The cost of returning the original item.
• The shipping cost of the replacement item.
• Any price difference if the replacement item has a higher selling price. If the replacement item costs less, the price difference will be refunded to the original payment method.

If the exchange is required due to an error on our part, such as receiving the wrong item, a damaged, defective, or misprinted product, please contact us within 7 days of delivery. You may choose either a full refund or a free replacement at no additional cost. In most cases, you will not be required to return the original item.

 

Damaged and Defective Items

Please inspect your order upon reception. If you receive a misprinted, damaged,  defective or wrong item due to our error, please simply contact Good Wishes 365 immediately within 7 days of of delivery with your order number and photos of the item. After verifying the issue, in most case, we will not ask you to return the product. Instead, you may choose either a full refund or a free replacement. We will take care of the rest at no additional cost to you. At Good Wishes 365, we always aim to choose the solution that is most convenient for the customer.

• Submit a Problem Report: submit a problem report within 30 days of the product's delivery.
• Provide Evidence: Attach clear, well-lit photos showing the exact issue (e.g., misprint, wrong size tag, or the incorrect item next to the packing slip).
• Keep or Donate: You can usually keep, discard, or donate the flawed item.

If the package is sent back to their facility automatically, you will receive an automated email notification, and unclaimed returns are typically donated to charity after 30 days.

 

Order Cancellation

We accept order cancellations anytime before fulfillment. If you wish to cancel your order, please submit a request as soon as possible.Before Fulfillment: If your order has not yet been fulfilled, we will cancel it and issue a full refund to you immediately. We will process your refund as soon as possible. Once the cancellation is confirmed, refunds are typically processed within 1–3 business days. After the refund has been issued, please note that it may take an additional 3–10 business days for the amount to appear in your account, depending on your payment provider or bank.

After Fulfillment: Once an order is fulfilled and handed over to the carrier, it cannot be canceled. In this case, our standard Return & Refund Policy will apply.

 

EU and UK Withdrawal Right 

The withdrawal right is also called statutory cancellation. Notwithstanding the above, if you are a consumer residing in the European Union or UK the merchandise is being shipped into the European Union or UK, you have the right to you have the right to withdraw from this contract within 14 days without giving any reason, or for any reason and without a justification.

The withdrawal period will expire 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us by email [email protected] or through Contact Us form of your decision to cancel this contract by an unequivocal statement (e.g., via email or by using our online withdrawal function).  We need at least the following information. 

• Full name
• Email
• Order number
• Withdrawal Confirmation(e.g. I confirm that I wish to withdraw from this purchase.)

Other information such as phone number, withdrawal reason and message are optional. 

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Effects of Withdrawal & Refunds:

If you withdraw from this contract, we will reimburse to you all payments received from you, including the original costs of delivery (with the exception of supplementary costs resulting from your choice of a non-standard, more expensive delivery method).We will issue this refund without undue delay and no later than 14 days from the day we are informed of your decision to withdraw, though we may withhold the refund until we receive the goods back or you provide proof of return shipment. We will use the same payment method you used for the initial transaction.

Return Shipping Costs:

You (the consumer) shall bear the direct cost of returning the goods to us. Because our items are pre-designed, goods must be returned safely to our designated facility. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item and cannot issue a refund if the package is lost in transit. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics.

Return Address:

For customers exercising their EU statutory 14-day right of withdrawal, items must not be returned to the manufacturer address on the shipping label. It should be returned to the Turku Finland Office of Good Wishes 365. To make sure that you are going to send to the right address, please contact our support team at [email protected] to receive the correct regional return address.

Please note: This statutory return window is legally restricted to EU/UK residents. For customers in the US, Canada, Australia, and all other international regions, our items are final sale and non-refundable unless the item arrives physically damaged or defective. 

 

Notification for EU and UK consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Good Wishes 365 reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

 

Contact Us

For any return or refund questions, please contact: [email protected]

This policy is governed and interpreted in accordance with the English language, regardless of any translations provided.