Frequently asked Questions (FAQs)
Here you’ll find helpful answers about delivery, orders, returns, and everything you may want to know before shopping with us.
Delivery and Shipping
Where will my order ship from?
Good wishes 365 works with an on-demand order fulfillment company with facilities worldwide!
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.It is highly recommended including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
When will I receive my order
It takes 2-5 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but typical shipping times are:
USA and Europe: 2-6 business days. International: 5-12 business days.
In total, you can expect your order within 7-12 business days.
The gift card is the exception. It will be sent to your email box after you paid your order.
What’s the Estimated Delivery Time, and How is it Calculated?
Our estimated delivery time (EDT) is a prediction of when your order will arrive. EDT is calculated by using a simple formula:
Estimated Fulfillment Time + Estimated Shipping Time = Estimated Delivery Time
- Fulfillment Time:
On average, it takes 2–5 business days to fulfill an order, depending on the production technique (printing, embroidery, etc.).
- Shipping Time:
The estimated shipping time is based on historical shipping data for your location or our selling region.
Please note that the EDT is an estimate, not a guarantee. Factors such as printing/embroidery issues, out-of-stock products, or shipping delays (e.g., failed delivery attempts, service disruptions, weather conditions) can sometimes affect delivery.
If your order has not arrived by the estimated date, please wait 5 business days past the EDT. After that, feel free to contact us via email or chat, and Good Wishes 365 gladly assists you.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, please get in touch with us at [email protected] with your order number. If you did find a mistake in your delivery address, a replacement order will be sent to you, but the new order would be at your expense.
Orders
How are your products made?
Good Wishes 365 works with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. You can track your order through Shop app (shop.app/account) or Log in Good Wishes 365 to view all your order details and track your shipment.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].
I received a wrong/damaged product, what should I do?
So sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. Good Wishes 365 will get back to you with a resolution as soon as possible!
Why does my new garment have a slight vinegar-like smell or light marks?
Some garments may have a temporary vinegar-like smell or slight off-white residue when they arrive. This is a normal result of the garment printing process and is not a defect.
The odor will naturally disappear after the garment has been aired out for a few days or after the first wash. Likewise, any temporary residue or light marks will wash away during the first wash cycle.
Our products are printed using advanced garment printing technology with water-based, eco-friendly inks.
If you notice a small mark on your garment, please wash the item before reporting a problem. If the issue remains after washing, please contact us at [email protected], and we'll be happy to assist you.
Can orders be delivered to a PO Box?
Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our order fullfilment company's products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so they use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. You are suggested to use a physical address instead of a PO Box address to ensure smooth delivery.
Can I change or cancel my order?
Yes, orders can be changed or canceled until fulfillment. You can request an order cancellation directly via our contact form. Please include your order number for faster processing. If your order has already been fulfilled, we are unable to cancel it, but you may return the items according to our Return Policy.
Because all of our products are made to order, we begin processing orders shortly after they are placed.
If you need to make a change or cancel your order, please contact us at [email protected] as soon as possible. We'll do our best to help. If production has not yet begun, we may be able to update or cancel your order. Once production has started, changes or cancellations are no longer possible.
Returns and Exchanges
Can I return a damaged or defective product?
Yes. If there is an issue with your order, such as a damaged, defective, or incorrect item, please contact us at [email protected] within 30 days of delivery. Please include your order number and photos so we can review the issue and assist you. Normally, in this case, you can keep the item. You can request a replacement or refund, and our team will be happy to assist you.
Can I return a product if I ordered the wrong item?
We do not accept free returns for items ordered by mistake. In this case, you may keep the item and place a new order for the correct product.
Can I return an item if it doesn’t fit or I don’t like it?
We do not offer free returns for issues related to size, color, or style preferences. However, we offer one exchange per order within 30 days of delivery. Please see our Exchange Policy for details.
Can I exchange an item for a different size/color?
Yes. We offer one exchange per order within 30 days of delivery for eligible items.
Items must be unworn, unwashed, unused, with all original tags attached, and in original packaging.
For customer-initiated exchanges, customers are responsible for:
- Return shipping costs
- Shipping cost of the replacement item
If the replacement item has a higher price, the difference will be charged. If it is lower, the difference will be refunded.
If your item is incorrect, damaged, defective, or misprinted, you may choose either a full refund or a free replacement. In most cases, you will not be required to return the original item.
Do you offer refunds?
Refunds are only available to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items, and Good Wishes 365 will sort that out for you.
Any other questions?
Please feel free to get in touch with us [email protected].
Refund
How will I receive my refund?
Refunds are issued to your original payment method once your return has been approved.
How long does it take to receive my refund?
Refunds are typically processed within a few business days after approval. Once processed, it may take 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
What is the fastest refund option?
You may choose to receive your refund as Good Wishes 365 Store Credit instead of your original payment method.
Store Credit is issued instantly once your return is approved and allows you to shop immediately without waiting for bank processing times.
As a thank-you for choosing Store Credit, you may receive a bonus gift card of up to €20, depending on the value of your return.
Bonus gift cards have no cash value, are non-transferable, and cannot be redeemed for cash.
Most customers choose Store Credit to receive their refund instantly and shop again without waiting.
Size & Fit
How do I choose the right size?
We want your item to fit comfortably and feel just right. Each product on our store includes a detailed size chart in the product description, which we strongly recommend checking before placing your order.
Our garments are produced using standard sizing based on industry measurements provided by our production partner. Fit may vary slightly depending on the product style, so we recommend comparing your measurements with the size chart for the best result.
If you are between two sizes, we generally recommend choosing:
- The larger size for a more relaxed and comfortable fit
- The smaller size for a closer, more fitted look
What if I’m between sizes?
If your measurements fall between two sizes, we recommend choosing the larger size for a more relaxed and comfortable fit.
This helps ensure a better overall fit, especially for everyday wear.
What if I choose the wrong size?
We offer one exchange per order for size adjustments within 30 days of delivery, provided the item meets our return conditions. Please refer to our Return & Refund Policy for full details.
If you are unsure about sizing, feel free to contact us at [email protected] before placing your order — we’re happy to help.
Product Care & Printing
How should I care for my item?
To keep your garment in the best condition, we recommend the following care instructions:
- Wash inside out in cold water (max 30°C)
- Use mild detergent
- Avoid bleach or strong chemicals
- Do not dry clean
- Tumble dry on low or hang dry for best results
- Iron inside out on low heat if needed (avoid printing area)
Proper care will help maintain the fabric quality and print clarity over time.
How are your products printed?
Our products are made to order using advanced direct-to-garment (DTG) or all-over print (AOP) printing technology, depending on the design.
This process allows for:
- High-quality, detailed prints
- Soft feel on fabric (no heavy overlay)
- Reduced waste through on-demand production
We work with a global fulfillment partner known for consistent print quality and eco-conscious production methods.
Materials & Sustainability
What materials are your products made from?
Each product page includes detailed information about the fabric composition, weight, and key features of the item. Since our collections include different styles and garments, material compositions may vary from product to product.
We carefully select high-quality products that are comfortable, durable, and designed for everyday wear.
Where are your products made?
Our products are made to order and produced by carefully selected manufacturing partners using high-quality printing technology. Orders are fulfilled from the facility closest to your delivery address whenever possible to help reduce shipping times and unnecessary transportation.
Products are printed and shipped from the fulfillment center closest to your delivery address whenever possible, helping to reduce shipping times and unnecessary transportation.
What makes Good Wishes 365 more sustainable?
Every item is made on demand after you place your order. This approach helps reduce overproduction, excess inventory, and unnecessary waste compared with traditional mass production.
We believe that thoughtful production is one step toward a more sustainable future, while creating clothing designed to be worn and enjoyed for years to come.
Are the printing inks environmentally friendly?
Yes. Our apparel is printed using high-quality, water-based inks that provide vibrant, long-lasting prints while being more environmentally friendly than many traditional printing methods.
These inks are designed to be safe for garments and have a lower environmental impact than many traditional printing methods.
While no manufacturing process is completely impact-free, we continuously choose partners and products that support more responsible production practices.
Payment & Security
What payment methods do you accept?
We accept a variety of secure payment methods. The available payment options will be displayed during checkout and may vary depending on your country or region.
Is my payment information secure?
Yes. Your payment is processed through secure, encrypted payment providers. Good Wishes 365 does not store or have access to your full credit or debit card details.
When will I be charged?
Your payment is authorized and charged at the time your order is placed. Once payment is confirmed, we'll begin preparing your order for production.
Can I change or cancel my order after placing it?
Yes, but it should be before fulfillment. please contact us at [email protected] as soon as possible. We'll do our best to help. If production has not yet begun, we may be able to update or cancel your order. Once production has started, changes or cancellations are no longer possible.
Please also refer to our Orders FAQ for information about order changes and cancellations before fulfillment.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you'll receive a confirmation email with your order details. Once your order has been shipped, we'll send another email with tracking information, if available.
EU & UK 14-Day Withdrawal Right
Do I have the right to cancel or return my order in the EU or UK?
Yes. If your order is delivered within the European Union or the United Kingdom, you have the right to cancel or return your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, you must notify us within 14 days of delivery at [email protected], including your order number and details of the item(s) you wish to return.
To be eligible for a return under the withdrawal right, items must be unused, unworn, unwashed, with all original tags attached, and in their original packaging.
Once your return is received and inspected, a refund will be issued to your original payment method. Please note that original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Guarantee
How long warantee do I have?
If a defect is confirmed (e.g., wrong item, misprint, damaged), they will usually offer a free replacement or refund within this 30-day window. If you are based in the EU, you have a legal guarantee of conformity of 2 years.
All products sold by Good Wishes 365 comply with applicable EU safety standards, including the General Product Safety Regulation (GPSR). For full compliance information, please see our Product Safety & Compliance page.
Do your products come with a 2-year warranty in the EU?
Products sold to consumers in the European Union are covered by the applicable 2-year legal guarantee under EU consumer protection law. This legal guarantee applies to goods that do not conform to the sales contract, including qualifying defects or lack of conformity.
The legal guarantee does not cover normal wear and tear, accidental damage, improper use, or damage caused by failure to follow the product care instructions.
Your statutory consumer rights are not affected by our 30-day return policy. For questions about a product or a potential defect, please contact us at [email protected].
Any other questions?
Please feel free to get in touch with us [email protected].