When will I receive my order?

It takes 2-5 days to fulfill an order, after which it’s shipped out.
The shipping time depends on  your location, but typical shipping times are:  

USA: 2-​6 business days  
International: 5-15 business days 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! 

What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

What’s the Estimated Delivery Time, and How is it Calculated?

Our estimated delivery time (EDT) is a prediction of when your order will arrive. We calculate EDT using a simple formula:

Estimated Fulfillment Time + Estimated Shipping Time = Estimated Delivery Time

• Fulfillment Time:

On average, it takes 2–5 business days to fulfill an order, depending on the production technique (printing, embroidery, etc.).

• Shipping Time:

We estimate shipping time based on historical shipping data for your location or our selling region.

Please note that the EDT is an estimate, not a guarantee. Factors such as printing/embroidery issues, out-of-stock products, or shipping delays (e.g., failed delivery attempts, service disruptions, weather conditions) can sometimes affect delivery.

If your order has not arrived by the estimated date, please wait 5 business days past the EDT. After that, feel free to contact us via email or chat, and we'll gladly assist you.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them. 

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be! 

If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at customerservice@goodwishes365.com with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but  the new order would be at your expense.

Orders

How are your products made? 

We work with a reliable, high-quality print-on-demand drop shipper. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility  that can do it most efficiently!  

How do I track my order? 

You’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at  customerservice@goodwishes365.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

Product disclaimers:

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark - please wash it before reporting a problem.

Can we deliver orders to a PO Box?

Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at customerservice@goodwishes365.com! 

• Can I return a product if I placed the wrong order? No, we do not accept returns for products ordered incorrectly. Returns and exchanges are handled at your own expense and discretion. In this case, you can keep the incorrect item and place a new order for the correct one.. 

• Can I return a product if it doesn't fit, or if I don’t like the color, size, or style? No, we do not accept returns for issues related to fit, color, size, or style preferences. Returns and exchanges are handled at your own expense and discretion. You can keep the item and place a new order for the correct size or style.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at  customerservice@goodwishes365.com with photos of wrong/damaged  items, and we’ll sort that out for you. 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at customerservice@goodwishes365.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund! 

Any other questions?

Get in touch with us customerservice@goodwishes365.com